How can I book an appointment?
Use our new client registration form, or call our reception team on 1800 403 123. They will listen to what you need and match you with the right psychologist.
How long is your waiting list?
We try not to have a waiting list. You might need to wait a few weeks or longer if the appointment is for a child or if you have specific appointment requirements (e.g. specific practitioner, or specific days or times).
Do you see children and teenagers?
Yes. Some of our practitioners see children and adolescents. There can be a wait of a month or longer at times due to high demand. Get in contact with us to find out how we can help.
Can I still do my appointment by telehealth?
Yes. All of our psychologists offer telehealth appointments using the Coviu platform. Its as easy as clicking the link we send you. You don't need any apps or downloads.
Can I do my appointment in person instead of telehealth?
Yes. Most of our practitioners are also offering in-person appointments on some days. There is usually a much longer wait for new clients wanting in-person appointments compared to telehealth.
Where are your clinics located?
At the moment you can see our psychologists in Victoria (Essendon and Drysdale locations), New South Wales (St Leonards), or via telehealth from anywhere in Australia.
Do you have evening and weekend appointments?
Yes. We offer appointments on Saturdays and some evenings with advanced notice.
What is your cancellation policy?
We know unexpected things happen. We have other clients waiting for appointments so if you need to cancel or change your appointment please give us as much notice as possible so we can offer that time to another client. If you cancel an appointment with less than 24 hours notice or do not attend your scheduled appointment you will be charged our cancellation fee even if your appointment fee is usually covered by a third party like TAC.
Do I need to choose a psychologist?
No. Our reception team will ask you some questions so they can match you with the right psychologist at the right time. The more flexible you are about who you see and when, the shorter your wait will be.
What's a Mental Health Care Plan?
A Mental Health Care Plan is a plan your GP can fill in with you about seeing a psychologist for support with a mental health condition. If you have a mental health care plan you are eligible for up to 10 Medicare rebates in a calendar year.
Are you NDIS registered providers?
We see clients who are NDIS participants who are self-managed or plan-managed. We cannot see clients who are NDIA managed. Check with your support coordinator if you are unsure.
Are you TAC and Workcover providers?
Yes. You will need to provide an approval letter from TAC or Workcover when you book your appointment with us.
| Initial session | 50 min | $280* |
| Initial session after 5pm | $305 | |
| Subsequent session | 50 min | $230* |
| Subsequent session after 5pm | $255 |
The rebate and session fee will be higher if you are seeing a clinical psychologist.
| Clinical | $2900 | |
| Medicolegal | $3600 |
We know unexpected things happen. We have other clients waiting for appointments so if you need to cancel or change your appointment please give us as much notice as possible so we can offer that time to another client. If you cancel an appointment with less than 24 hours notice or do not attend your scheduled appointment you will be charged our cancellation fee even if your appointment fee is usually covered by a third party like TAC.
*Australian Psychological Society recommended fee is $318 for 50 min session.
Schedule of fees - Effective 1st June 2025
Do I need a referral for psychology appointments?
No. You can book an counseling appointment without a referral. If you have a referral from your GP, psychiatrist or paediatrician you may be eligible for Medicare rebates.
Do I need a referral for neuropsychological assessments?
It is best to have a referral from a health practitioner or support coordinator but we also accept self-referrals. If your assessment is TAC or WorkSafe funded, you must be referred by a medical practitioner.
Is there a Medicare rebate for neuropsychological assessments?
No. There is currently no medicare rebate available for neuropsychology assessments.
What constitutes a valid referral under Medicare's Better Access Scheme?
In addition to a Mental Health Treatment Plan (MHTP) provided by your GP, we must receive the following information either on the MHTP or in a separate referral letter.
Can I use my private health cover for counselling or neuropsychology assessment appointments?
Yes. Check with your fund to understand your psychology cover.
Do I need a new referral to move from face-to-face to telehealth appointments?
No. A valid referral from your GP or other referrer will remain valid regardless of whether your appointments are face-to-face or via telehealth. This also applies to referrals from TAC, Workcover, BUPA, DVA, NDIS, AFLPA and some other organisations.
How is a neuropsychologist different to other psychologists?
Neuropsychologists are psychologists with extra training in the connection between brain function and everyday function. We know how the brain develops and changes across the lifespan, what it does, how it affects learning and life, and what might help when you notice a problem.
What is a neuropsychological assessment?
Neuropsychology work is a bit like detective work. Neuropsychologists gather information and look for clues about thinking and wellbeing. Your neuropsychologist will talk with you and/or your family members to understand any concerns you may have. They will then do a detailed assessment that includes writing or drawing, solving puzzles, and answering questions. Some of these tests are presented on an ipad and other tests use paper and pencil. You will also complete questionnaires that ask you about your psychological wellbeing. If your child is referred for an assessment, you may be asked to complete questionnaires about them.
How long does an assessment take?
Assessments usually take an average of 5 hours to complete. This is often completed on one day with lots of opportunity for breaks, but you can talk to your neuropsychologist about splitting it over a couple of days if you prefer.
Do I need to prepare for the assessment?
There is no need to study for a neuropsychology assessment. The best way to prepare is to have a good night's sleep, adequate breakfast, don't drink any alcohol, and take your usual medications.
What do I bring to an assessment?
It is important to bring glasses and/or hearing aids if you wear them, any medications you need to take, a drink and/or snacks. We have tea and coffee making facilities at Launch Psychology and there are plenty of cafés nearby where you can purchase food during breaks.
What happens after the assessment?
The neuropsychologist will spend some time going over your results and will write a report. They will make another appointment with you to discuss the results and can also talk with other people involved in your care if needed.
Will I receive a Medicare rebate for a neuropsychology assessment?
No. There are no Medicare rebates for neuropsychology assessments. You can check with your private health fund to see if any rebates are available. Contact your fund to check on your specific circumstances.
What are telehealth psychology appointments?
Psychology appointments that take place over the phone or on a video conference are called 'telehealth' appointments.
Do I need to install an app?
No, there is no program or app to download or install. If you have a computer, phone or ipad with an internet connection it is as easy as clicking a link that is sent in the appointment reminder.
What telehealth platform do you use?
We an app called Coviu for our video appointments. Coviu is simple to use, and designed especially for telehealth appointments. You will receive an email invitation with your Coviu link once your appointment has been scheduled. Just click the link and you'll be on the call.
What if I prefer a phone call instead of a video appointment?
No problem. Let our reception team know and the psychologist will call you at your appointment time.
Will I receive my usual Medicare rebate for telehealth appointments?
Yes. If you would usually receive a Medicare rebate for a face-to-face appointment then you will receive the same Medicare rebate for a telehealth appointment. The Australian Government has introduced new Medicare guidelines during the COVID-19 pandemic to accommodate these changes.
Will I receive my usual rebate from my private health fund?
Yes, most private health funds are continuing to provide their usual rebates for psychology appointments via telehealth during the COVID-19 pandemic. Contact your fund to check on your specific circumstances.